We are now Cake & Arrow

Delivering human insights and digital customer experiences for 14 years.

Our new identity represents who we are and what we do: the digital customer experience agency who knows what moves people and reinvents how brands do business, for companies in ecommerce, insurance, luxury, B2B and beyond. Driven equally by human insights and digital expertise, we combine design and technology, passion and results, playfulness and precision — delivering work that makes our clients’ customers, prospects and employees feel valued. Welcome to our shiny new home!

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Challenge

Moving sales up the corporate ladder.

Genpact is a global leader in digitally-powered business process management services. Providing services to the Global Fortune 500, Genpact's growth strategy to provide higher-value services brought them up against new competitors: top management consulting firms.

With their customers now C-suite decision makers, the company needed to improve ROI from digital sales & marketing, lead generation, content integration in the sale process and brand positioning.

Insight

User goals vary by audience—professional service firms must make all users feel valued by delivering curated content experiences with flexible search & navigation.

Approach & Solution

Know (and watch) your audience.

We began by assessing competitors’ digital offerings and developing a content strategy that would increase brand recognition and generate qualified leads. Relevant information was delivered based on visitor industry and interests, and integrated into a single sales process to improve outcomes.

The publishing and tracking of content was made scalable, and the site itself was built with multiple releases to allow iterative changes. Post launch, we measured content usage, user behavior, and marketing performance to continually adapt the content strategy and streamline the sales process.

A new digital presence.

Elevating Genpact’s brand image on par with new competition top management consulting firms, the new site also demonstrates Genpact's value across industries.

Jargon builds credibility with prospects, but can be a stumbling block for visitors from other industries.