Program Manager


You’re looking to shine at a digital agency with a collaborative environment; we’re looking for a Program Manager who can contribute and shine. At Cake & Arrow, you’ll work with a passionate team of super-talented creative professionals to bring projects to life. Part project manager, part product manager, part strategist, and part client partner, you’ll drive projects from the initial concept through completion by guiding team collaboration and efficiency and managing client expectations. You’ll work as a strategic problem-solver who combines a strong understanding of customer needs with an equally deep understanding of business goals to champion solutions that deliver value for our customers.  

Key Responsibilities

  • Consistently aim to plan, execute, and otherwise manage profitable projects
  • Collaborate with strategists, designers and engineers to conceptualize, design, and deliver innovative products
  • Collaborate with cross-functional teams to conduct user research events to validate hypotheses and designs  
  • Partner with clients to understand and balance business objectives, technical feasibility, and customer value
  • Support new business efforts by providing strategic guidance on scope, timeline, and budget, and help identify organic growth opportunities with existing clients 
  • Work across multiple projects to create and manage schedules, budgets, and scope
  • Serve as primary client interface on projects for tactical communications and an escalation point for client relationships
  • Provide value-added input on business strategy, implementation approach options, and creative solutions to problems 
  • Consistently manage against “living” project plans and defined budgets 
  • Consistently monitor and report upon project progress and budget usage
  • Facilitate status meetings (internal and external); maintain periodic status reports
  • Adopt, enforce, and otherwise contribute to overall improvement and quality of C&A’s processes
  • Actively manage project-related issues; plan contingencies for project-related risks

Skills & Qualifications

  • 4+ years of leading a team in successful delivery of design and development projects, preferably in an agency setting 
  • Proven project management skills, including the ability to plan and direct teams, define scope, and manage budgets
  • Impeccable organizational skills and attention to detail
  • Strong familiarity with the SDLC
  • Servant leader – leading by supporting others
  • An innate ability to simplify complex and technical concepts and to plan, prioritize and seamlessly integrate all moving parts in order to deliver high-quality work
  • An optimist who is always finding ways “we can do” instead of thinking about what “we can’t do”, and brings a strategic perspective to projects
  • Thrives in a work environment where there is constant cross-collaboration between strategy, user experience, design, and technology
  • Values doing the right things, not just doing things right


  • Remote, working EST time schedule
  • Eligible to work in the US and US-based

Benefits & Perks

  • Medical, dental and vision insurance
  • Paid time off (holidays + full week off for July 4th and Christmas + Summer Fridays)
  • Employer matching contributions to 401(k)
  • Performance bonuses based on individual and company performance
  • Pre-tax commuter benefits
  • A flexible schedule 

About Cake & Arrow

Cake & Arrow is an experience design & innovation agency that works with organizations in the insurance and financial services industries to identify new opportunities and design digital products and services that are grounded in real customer needs. Its mission is to help these organizations create authentic and meaningful relationships with their customers, agents, and employees. Founded in 2002, C&A has partnered with leading companies including MetLife, Citigroup, Travelers, and Chubb as well as recognized leaders in retail including Bose, Lowe’s, KIND, and Saks Fifth Avenue.

We were awarded 3x winners of Best Place to Work (Crain’s & Inc.)