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Customer Experience
Who is your customer, really?
How human-centered design can help expand the idea of the “customer” in insurance CX
by Kate Muth
Customer Experience
From climate crisis to claims tracking
Applying what we learned from our climate research to make claims tracking more human, transparent, and supportive for everyone
Customer Experience
Don’t let legacy systems keep you from modernizing your customer experience
Strategies for improving your customer experience that bypass your legacy systems
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