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Our new report explores why friction in insurance persists and how intentional design can make digital experiences more coherent, supportive, and easier to use.
by Cake & Arrow
From client communication to policy review and real-time support, agents and brokers are using AI to transform their daily work.
While NPS scores, stakeholder interviews, and agent councils provide valuable insight, user research in insurance is what helps teams design solutions that work—for both the business and its users
by Kate Muth
(Articles only appear in the frontend.)
