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Our new report explores what agents and brokers actually need from AI and how human-centered design can turn fragmented tools into more useful, trusted workflows.
by Cake & Arrow
From client communication to policy review and real-time support, agents and brokers are using AI to transform their daily work.
While NPS scores, stakeholder interviews, and agent councils provide valuable insight, user research in insurance is what helps teams design solutions that work—for both the business and its users
by Kate Muth
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