Thinking

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Collage of a computer, telephone, alarm clock, mouse, money, and chess piece representing the tools, pressures, and realities of work in insurance.

Insights

In their words: what it’s like to work in insurance right now

Early insights from our research into what it’s like to work in insurance today

by Emily Smith Cardineau

Illustration for AI That Works for Insurance Agents and Brokers: three abstract, intersecting lines move across the image while hand-drawn figures navigate along them, representing the complexity of insurance workflows and the human role in AI-enabled work.

Research

Report: A new research-based design vision for human-centered AI for insurance agents and brokers

Our new report explores what agents and brokers actually need from AI and how human-centered design can turn fragmented tools into more useful, trusted workflows.

by Cake & Arrow

White die on red background, representing how insurance can feel like gambling

Insurance

Insurance and the casino economy

How to make insurance feel less like a roll of the dice and more like peace of mind

by Emily Smith Cardineau

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