Insights — July 17, 2017

When done right, content interests, it doesn’t interrupt

In a recent presentation, I discussed the ABCs of content marketing and shared some of my tips for how to create content that interests, rather than interrupts customers.

by Emily Smith Cardineau

Customer Experience Innovation Insurance

A group of people sitting at a table using a laptop

Not unlike the fields of design and UX, over the past two decades, general conceptions about what marketing is and should be have changed. Whereas traditional marketing has long been focused on brands, content marketing is more subtle, and, when done right, focuses on customers. Rather than bombarding people with brand messages, content marketing strategy aims to discover what customers care about and are interested in, and uses this knowledge to develop content that provides them value. Think about the difference between a pop-up add asking you to buy something and a banner about an informative webinar on a topic of interest. While both offer ways of getting a potential customer to engage in content, and ultimately buy something, one is intrusive while the other is informative, and what’s more, valuable. This is the difference between traditional marketing and content marketing.

I recently had the opportunity to give a presentation at Cake & Arrow about content marketing. In it I explain what content marketing is and is not, and provide a framework for how content marketing works, and how it is used to drive business at our agency. The end of the presentation focuses on how, internally, we can all be contributing to our content marketing efforts by sharing the things that interest us, and think about how they might interest our clients and potential clients as well.

You can download the full presentation slides below.

Download Content Marketing 101.

Presentation

Content Marketing 101

What is content marketing? What does it have to do with customers? And how do we create compelling content?

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