As AI reshapes the insurance landscape, the principles of iterative product development are more crucial than ever. Discover how insurers can avoid common tech adoption missteps by embracing a human-centered approach to AI.
by Jennifer LaRue
How will insurers redefine human relationships in the age of AI?
by Josh Levine
Josh Levine on AI, digitization, and balancing efficiency and the human touch
by Emily Smith Cardineau
Insurance, enshittification, and how the art of customer service got lost in the age of customer experience
by Emily Smith Cardineau
How human-centered design can help expand the idea of the “customer” in insurance CX
by Kate Muth
Applying what we learned from our climate research to make claims tracking more human, transparent, and supportive for everyone
by Emily Smith Cardineau
Strategies for improving your customer experience that bypass your legacy systems
by Emily Smith Cardineau
How these common customer experience problems are getting in the way of your customer and your business
by Emily Smith Cardineau
4 key considerations for maintaining a unified customer experience
by Bryan Seiter
99.5% of independent insurance agents say ease of doing business is critical in choosing which carrier gets their business. How can you become a carrier of choice?
by Bryan Seiter
We spoke with small business owners to gain deeper insight into their experience with Covid-19
by Emily Smith Cardineau
