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Illustration representing friction in insurance, with business professionals navigating layered, abstract system shapes—one climbing a ladder, one using a telescope, and another working on a laptop to symbolize collaboration and navigating complex insurance platforms.

Insights

Report: Tackling friction in insurance through design

Our new report explores why friction in insurance persists and how intentional design can make digital experiences more coherent, supportive, and easier to use.

by Cake & Arrow

pen tablet on a table with a New Year's Resolutions for insurance written on it, saying use AI to solve real problems

Insights

Eight New Year’s resolutions for insurance in 2026

What industry leaders need to focus on next as AI, talent pressures, and customer expectations converge

by Josh Levine

Abstract design system

Customer Experience

Leveraging design systems in insurance: how to get it right

Why insurance must start treating design systems as an organizational strategy, not just a deliverable

by Emily Smith Cardineau

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